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«Letter from the Editors..2 Interview: Peter Mountford..3 Customer Care, Eric Severn..11 Professor M, Corinne Manning..19 Interview: T.V. Reed on ...»

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Well, Our journal’s mission is to bring Northwest writing, and especially the work of emerging writers, to a wider audience. And from the beginning, we've encountered this question of: ‘what, if anything, is distinct about Northwest writing?’ What do you think about that? In your own work and in the work of the writers in your community—is there a distinction to be made?

Mountford

I don’t know what is distinct about Northwest writing. There’s a good deal of it, of course. Everyone from David Shields to Elizabeth George, Chuck Palahniuk. There are legions of genre authors, poets of all stripes. Sherman Alexie lives in Seattle, of course. I see no common ground, frankly. I just see oceans of reading and writing here. There aren’t a lot of writers of color here, and I wish there were more. I guess it’s related to the demographics of the area, but I also don’t think it’s that simple—that’s an easy cop out. I’ve taught a lot of incredibly talented teens who are black, for example—these young writers who seem bound for greatness. But then I never hear from them again. Maybe it’s just going to take some time, but I think we need to pay attention, too.

–  –  –

When I interviewed Ryan Boudinot for the previous issue, he talked about his feeling that Seattle is on the verge of a literary renaissance—do you see that, too?

–  –  –

Absolutely. There are several major literary events a week here—for a city of this size, that’s quite strange. We have so many fantastic indie bookstores, libraries, literary centers. People always blame the weather—Tim Egan wrote a piece for theTimes about that a couple years ago. I think there’s some truth to this. It’s miserable out nine months of the year, and so people go inside, and there’s only so much TV you can watch.

Customer Care Eric Severn Another August night with the spiders. Some great exodus from the heat sending them dueling for dark spaces. I hunch at my desk and fiercely perspire. Northern Canada, the deepest Dakotas. The state I’m in has driven me to the Internet for vast landscapes. And while I’m particularly drawn to empty swaths of plains, a craggy bluff or fog-haunted coast will surely do.

They afford me a certain forgetfulness. And then I’m an old, old man, listless and indifferent, triumphantly alone. I double-click on a wind-lashed fishing village somewhere in Norway. The photo fills my screen and I know I should be lost, should be captaining a boat, a boat christened Valhalla, Valhalla in cursive on the bow.

Two more hours online. Three more spiders swatted with the spatula. The sheer heft of their bodies raises questions of ethics, but it’s two a.m. and sleep finally seems possible. When I attempt to log off, the mouse refuses. To coax and treat it tenderly does no good. Nor abrupt thrusts.

Centered on a derelict barn swept up in an effusion of Nova Scotia tundra, the little white arrow holds firm. More sweat. I curse the laptop’s obstinacy, curse its hushed technical chambers. Outside my archaic studio, the black stillness is broken by a passing car. It trails off into heat-crowded streets. A shower seems the best solution.

Turned all the way to cold but spurting lukewarm. Dripping wet I return to the same frozen barn. Nothing. Even the power button refuses me now. Lifting the thing, a few tender shakes do no good. I’m sent into a mild tantrum. Scraping at the pile of dirty clothes where I last cast the manual, but two spiders guard the creased book. They’re swift, wildly athletic, breaking one way then scurrying another. The first down a floor crack, but in a fullarch-slap I spatula its lover and for a moment swell. It’s a primal vigor and it encourages me back to my desk to decipher the manual’s language. File paths, disk drives, gigabytes—no reference to freeze-up, if that’s even what this is called. But in the back of the manual, a list. Phone numbers for all manner of technical support, all manner of country. Tehran. I want to call Tehran. Sounds of soft blown sand against rock cottages. But I don’t.

Three rings and then the electronic tones of some sexless being. My host provides seven numbers for seven common problems, and none of them are a freeze-up. So now I’m of an unpractical and severe mind. My want is to fling the nastiest obscenities in hope of overwhelming the circuits, in hope of being delivered to a real person, but I wither. It’s quickly approaching three a.m. After pressing two for monitor troubleshooting, the voice blooms with a new list of options. Soon nearly half an hour’s sucked up in the 1-800-labyrinth of suggestions and redirections. Finally, I find a customer service representative, awaiting behind a simple press of zero.

Though it’s ten more minutes to an instrumental version of Don Henley’s The End of the Innocence before a voice, feminine and real, rises from the chorus. I tell her my name. Rhythmic finger pecking on a keyboard, and then more questions: the computer model, the serial number, which Windows program, etc. Silence billows as she retrieves the information.

“Sir,” her voice returns, “I’ll have to transfer you to a representative familiar with your model.” Sent back to the music, this time synthesized, vaguely industrial, a trance-like beat, a sense of movement, of great distances traveled in seconds.





“Service desk. Your name, please?” An accent slow and spacious, as if each vowel were its own word.

He and I go through the same routine. First and last name, make and model.

When he asks what seems to be the problem, I explain the freeze-up. “The mouse,” I say. “It’s completely stuck.” He pauses, absorbing. “Do you have a back-up disk?” “What do I need that for?” “If it crashes you’ll want your files saved.” “It’s not crashing. It’s just frozen. And no, I don’t have a backup disk.” “You should consider having—” “Fine. But what about my current problem?” “Okay, Mr. Flinders. And you tried turning it off?” His words rise and fall with a breezy inflection so dimly familiar. I say, “Listen. I’ve explained this. It won’t turn off. That’s the problem.” “I understand. But have you tried manually turning it off?” To keep from losing my self-possession, from slipping into growling fury, I ask where he’s from. “Your accent, I can’t place it.” “Canadian,” he says. “I’m out here in Nova Scotia.” Still frozen, my screen, the image of a barn, tundra. “You’re kidding me.” “I don’t kid. All the way in Eastern Canada.” “Amazing,” I murmur.

Through the window above my desk seeps thick smells of mud flats and stagnant salt water. I was looking up photos of Nova Scotia, I tell him how I was doing this before the freeze-up, and on the other end I hear him breathing, attentive, receptive. I’m tempted to tell him about the calming effect the images produce, to issue forth to this man the facts of last night, the situation, my guilt. “Geography,” I say, “it’s always interested me.” “I can see the bay from here. It’s beautiful country.” Then representative and customer both fall quiet, a flutter of connection, glint of a bond. My voice quivers slightly. “What’s your name?” “Craig.” Craig, alone in his call center, with the window, looking out over the bay. “Take out the battery, stick it back in, reboot,” He says, “Simple as that.” I do as I’m told. A flickering screen. Crackling circuits. Life once again. In his gentle satisfaction Craig imparts a few tips to prevent another lockup, and then his work is done.

“Wait,” I say, “Nova Scotia…” To know about the winters, the fall colors, the coastlines, and somehow an hour zips by. He tells of restaurants, hidden lakes, seafood and big game, or storms and the northern lights. Craig, he goes on and on. “It’s like nothing you’ve ever seen. You can’t imagine the colors of the trees.” At four in the morning the conversation reaches its zenith on the topic of Prince Edward Island, and as our parting nears there’s the feeling of participating in something forbidden, even dirty. We say goodnight. One of us puts in a hasty thank you. I fall asleep and dream of Halifax.

Ten the next morning, wide awake. Two nights behind me. Stand in the

kitchen, stare out the window. Two crows clutching a telephone wire and pecking at each other, beating their wings and exchanging desperate caws.

Leave the house, that’d be the best thing, and Nick and Zoe, they’ll surely feed me. Like a family rescuing an orphan they’ve taken me in, provided a couch when I had no bed, cash when I was broke. Married, they own the coffee shop where I’m employed, one of those freestanding, drive-through gigs with the cutest of names: Bean Town. Zoe’s idea.

Sputtering down State Street in my beater Nissan, windows open to waves of heat rippling off parked cars. At the edge of town a cluster of scrubby blueberry farms, rows shuddering in the sun. It’s the 15th, I remember, bill day. Guiding the steering wheel with my knee, I pull over, find my phone, dial my credit card company. The automated voice answers and I give a quick, stern shout. “Representative!” No hold music, just yawning frontiers. An old white house sits outside my window, a willow tree swaying mournfully in dry wind. Then a woman’s husky voice. “This is Brittany, how may I help you?” Before we take care of my balance, there are formalities: credit card number, social security number, address, zip. Authenticated and trusted, I pay. The confirmation number I pen on my palm. I ask her to repeat it, always sure to double-check. Is there anything else?

“Wait, Brittany. How are you?” She hesitates, clears her throat. “I’m okay.” “Wonderful. Listen, where am I calling?” Again, hesitation. “Nebraska.” “Nebraska. Like the Bruce Springsteen album.” “I don’t really listen to him. Is there anything else I can help you with, sir?” “Wait. What’s Nebraska like? I’ve always been curious.” “It’s hot,” she says.

I tell her it’s hot here, too, sweltering, in fact. “I’m out in Washington,” I say. “State. I’m in Bellingham.” She’s interested now. Bellingham, it sounds so familiar, and then the connection: A childhood visit to an aunt and cousin, a little harbor town on Puget Sound. Bellingham, of course—and so I boast of the harbor, the evening strolls on the boardwalk, that scarlet blush of our sunsetted Cascades. “But how about Nebraska? Flat, right?” No, there’re mountains. But then she corrects herself. More like hills, little nubs, really. I say, “What about tornadoes?” “We’re used to them,” she says, “like Californians with earthquakes,” and then she’s going on and on. Reveals a mind brimming with Nebraskan facts. The home of Buffalo Bill Cody’s first rodeo, the origin of the Reuben sandwich, the residence of the world’s largest porch-swing and how the honey bee’s their state insect.

Sun catches on my dirty windshield, casts its glare, and I’m forced to stanch Brittany’s reservoir of knowledge.

“I’ve got to get going, Brittany.” “And there’s nothing else I can help you with?” Inside Nick hovers over the stove, boxers, shirtless, free and open in his own home. The two dogs do laps around my feet, paw at my clothes, then roll over to pant at the ceiling. Zoe, in sundress, sets the table. By the smell, it’s hot sausage to peppers, onions and garlic. I mumble hello and Nick turns from the spitting pan to blink at me. “You look like shit,” he says.

Zoe hands me a glass of orange juice, appraises, and agrees with her husband. They’re in love, these two, and I have often caught them in that furtive communication lovers share, though I have never once let on I’m aware of their secret language. I take a determined sip of my juice, sending it down the wrong pipe. It burns my throat, tears my eyes. To the table as a defeated boat finds its berth, I slump in a chair, rest my head in my hands. “I had a late night,” I say.

Steam trails from the pan as Nick walks across the kitchen. Eggs and sausage all around. I pretend to be greedy with my food, to attack it mercilessly, but I’m too aware of Nick’s knowing look.

“You’ve done something—I can tell by your face.” I watch him across the table but say nothing. One of the dogs barks at a truck rumbling down the road. Nick turns to his wife, not long, then back to me. “What about Susan?” Through the screen door a warm wind sweeps up the curtains and I resolve to pick at my breakfast.

Breakfast is finished, strained small-talk finished. After, I mope around the kitchen. Nick and Zoe do the dishes but I leave them to burn a half hour on their back deck staring at oak trees. The sky bunches with inky clouds. Inside the married couple communicates in their secret language. Without a goodbye, I slip around the side of the house, get in my truck. Driving for home, rain drops turn month-old windshield dust to mud. In the distance a dull flash of heat lightning and I’m back in my studio. We sulk on repeat.

Heat. Dirty and mist-heavy, it rises from wet concrete and presses against my windows. A final bill to pay, then the oblivion of another August afternoon. I pick up my phone and dial my cell phone company. The automated system is curt and efficient, collapsing time and distance into seconds. I’m transferred to someone named Erin. Bubbly and optimistic, she asks how my day’s been and I explain the manic weather, the broken clouds and torrid rain. I explain the sticky streets and on the other end she’s skeptical when I ask about hers.

But then she loves summer, or so she says, and we take care of my payment.

When she asks if there’s anything else, I tell her I’m calling from Bellingham.

You know, northern Washington, I say, and there’s the chasm of a delay on her end. I fill it.

“Washington. It’s really great. Everything is always green. And where are you?” “Idaho,” she forces.

“Idaho, wonderful. I hear Moscow’s nice? Moscow, Idaho? Are you close? Have you ever been there?” “Once,” she says flatly.



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